All items listed for sale carry a guarantee of authenticity in every respect, any alterations to naming, damage etc will be included in the description, a full money back guarantee of satisfaction is offered with all our items, please return within 30 days. We are members of the Federation of Small Businesses and abide by their code of practice, we are fully insured for losses, damage, theft etc. We are unable to offer refunds on items that have been advertised for re-sale.

Where advertised, all research documentation will accompany the medal, where a copy of a medal roll entry is included, this is a copy of the entry on the original medal roll held at the National Archives not from a published source.

Payment is required within 48 hours of placing an order unless by prior arrangement. No reminder for payment will be sent and the item will be offered to the next person in line after expiry of the reservation period.

In all instances where a lay away period for payment or delayed has been agreed a 10% deposit is required at the time of reservation. Payment may be made by Credit Card, Debit card, Paypal (overseas customers only on request) or Bank Transfer (Details on request). We accept VISA, MAESTRO & MASTERCARD. Unfortunately we no longer able to accept cheques as all banks locally have closed, a delay of three to four weeks of receiving the cheque and paying it in was causing unnecessary delay in dispatch of the order. Postage is charged extra on all items and will be quoted when an order is placed. We will consider part exchange for items, if you are considering this please contact us. We are keen to buy British Decorations and Medals and are happy to quote a buying price for items of interest.

J Collins Medals Ltd use the DHL courier service only for high value overseas items, we can also ship UK inland using Hermes courier service as an alternative to Royal Mail.

VAT Registration number: GB 75 4805 710

Data Protection & Confidentiality

J Collins Medals Limited does not store customer data in any form, except for that which is required by law for Income Tax and VAT calculation purposes by our Chartered Accountant.

J Collins Medals Limited does not share customer information with any other person or persons in any form except when required by law, for instance in a police investigation.